Most businesses are judged not on how they process a standard order, but how well they deal with the situation when something is not right. Returns, either for exchange, repair or refund are a vital part of managing the relationship with your customer and if handled swiftly and efficiently, will ensure the word of mouth marketing power these customers posess is only ever used to your benefit.
micommerce ensures that your returns processes are handled fairly, efficiently and with the minimum amount of administration from both you and your customer. Each return created is automatically issued with a Returns Authorisation Number, enabling receipt of the item to be tracked and returned to stock (or discarded) and the exchange or replacement item despatched back to the customer with just a couple of clicks of your mouse.
