Returns facility
Most businesses are judged not on how they process a standard order, but how well they deal with the situation when something is not right. Returns, either for exchange, repair or refund are a vital part of managing the relationship with your customer and if handled swiftly and efficiently, will ensure the word of mouth marketing power these customers possess is only ever used to your benefit.
Using micommerce, returns are processed with the minimum amount of administration from both you and your customer. When requested, micommerce issues the customer with a Returns Authorisation Number, which is used to track the receipt of the item, the exchange process and the subsequent despatch of the exchange or repaired product back to the customer.
For exchange
When an item is returned for exchange, micommerce tracks its receipt, then automatically creates a new order, which is processed in the normal way, containing the customers specified exchange item. If appropriate to do so, the returned item is then processed back to its relevant warehouse location.
For refund
As soon as an item returned for refund is marked as received, micommerce will refund the appropriate amount via the method requested when the return was created. This can be back to their original credit account or card automatically, or manually by cheque, bank transfer or voucher.
For repair
When the RAN was first created, the reason for return will have been specified. If it is for a repair that can be made internally, the item is held on the internal repair list available to your maintenance engineers.
Once repaired, a single click is all that is required to place the item back into your order process (as if it where a new order), to be picked (from the repairs location) and despatched in the normal way.
